NTAHQ Board Members

Tanya Stinson, MSHQ, LSSMBB, MCBA, CRP 

Texas Health Resources

LinkedIn: https://www.linkedin.com/in/tanya-stinson 

Tanya Stinson has worked in various Quality and PI settings inside and outside healthcare, however, regardless of where she works, she is very passionate about helping people. Tanya has a Master's Degree in Healthcare Quality and Safety and is a Certified Lean Six Sigma Master Black Belt. She has 15 years of experience in leading large Lean Six Sigma transformational initiatives, training, coaching, and certifying others (clinical and non-clinical) in leading performance, process, and quality improvement projects. She is highly passionate about making positive changes that will improve outcomes for the consumer, employees, and leadership, as well as empowering project leaders through coaching and mentoring that will help others to become successful and growing the PI culture, eliminating issues, and improving healthcare quality for all.

She is active member of several volunteer organizations. As President of the North Texas Association for Healthcare Quality, she is very passionate about improving healthcare processes, quality, and safety for the communities that we serve. Tanya is also a very active member of the American College of Healthcare Executives of North Texas (ACHENTX) and is the 2024 Chair of the Women's Health Executive Network (WHEN) for ACHENTX. She is also an member of the National American Latino Healthcare Executives group (NALHE). Tanya was awarded the 2023 ACHENTX Regent of the Year for “Chapter Connector” and the 2020 ACHENTX Mentor of the Year award. 

Tanya is a Supervisor of Data Governance Support at Texas Health Resources in Arlington, Texas, and owns a small business, Leaning Towards Change, which she started in 2020. She trains, coaches, and mentors students and leaders in getting their Lean Six Sigma White Belt, Yellow Belt, and Green Belt certifications. She also leads large organizations in completing successful initiatives that help reduce defects, wastes, inefficiencies, and costs, saving millions of dollars and improving quality, efficiency, safety, and productivity. 

Tanya’s certifications include Certified Lean Six Sigma Master Black Belt, ROI Methodology Certified, Certified Master Business Analysis, Certified Lean Champion, Certified Prosci Change Management Practitioner, Certified IHI Healthcare and Safety, and Certified 8D/PPS Leader. In the past, as part of her tenure as PI Engineer for Texas Health Resources, Tanya has helped several Texas Health Resource hospital employees in winning quality and operational excellence awards as well as has helped several hospitals to become Magnet designated. She has helped several healthcare organizations complete improvement initiatives successfully and pass surveys to remain/become Joint Commission compliant/accredited.

Tanya loves sharing her passion, knowledge, and experience with others. Her goals are to improve patient experience and care, while improving processes, quality, and safety for everyone.

 Jessica Norsch, MSHA, BSN, RN, LSSYB 

Teladoc Health

LinkedIn; https://www.linkedin.com/in/jessica-norsch/

Jessica Norsch is a Registered Nurse who has worked in healthcare for the past 13 years. She is a former ICU RN and has worked within the specialties of healthcare quality, risk, and patient safety for over 8 years. She holds a Master of Science in Healthcare Administration degree, and is currently Clinical Risk Manager for Teladoc Health, a leader in virtual care. Jessica is committed to maintaining a high standard of care for patients across all care settings. Her keen eye for processes allows her to streamline actions effectively, achieving results and adding value to an organization. She leverages her knowledge of quality management to implement solutions which are driven by process improvement initiatives. Over the course of her healthcare career history, Jessica has remained focused on promoting a culture of safety, reliability, and compassion within all care delivery environments.
 

 Shawn-Marie Herring, RN, MBA, CPHQ  

Texas Health Resources

LinkedIn: www.linkedin.com/in/shawn-marie-herring-43674a24

Ms. Herring is the Senior Director of Quality, Regulatory Operations & Emergency Management for Texas Health Resources, Arlington, and serves as Adjunct Faculty for the Department of Management of the University of Texas, Arlington. She is highly skilled in corporate consultation for the application of health care improvement science, process re-engineering, performance measurement principles, patient safety, accreditation standards and organizational excellence based upon the Baldrige performance excellence criteria. Ms. Herring is a registered nurse and her educational background includes both a bachelor’s and master’s degree in Business Administration.  She is currently pursuing a doctoral degree in Business/Healthcare Administration from Oklahoma State University. She is also a Certified Professional in Healthcare Quality (CPHQ).  Ms. Herring serves on the Quality Texas Board of Directors, the Premier Measurement Advisory Board, and the DFWHC Foundation’s North Texas Healthcare & Informatics Collaborative.  She holds professional memberships with the National Association of Healthcare Quality (NAHQ), North Texas Association of Healthcare Quality (NTAHQ), and American College of Healthcare Executives (ACHE).